In Marketing We Trust
In Marketing We Trust specialises in online marketing, conversion rate optimisation and analytics. Our company’s headquarters is located in Sydney, Australia, our other regional hubs include Singapore and London. The headquarters’ registered office address is 2/40 East Esplanade Manly, NSW 2095.
In Marketing We Trust is the data controller and our Data Protection Officer, Paul Hewett, can be contacted by email: [email protected]
Our EU Data Protection Representative can be contact by email: [email protected]
Information we collect and how it’s used
- Information you provide – When you sign up with IMWT, we may ask you for personal information. We may combine the information you submit with information from other IMWT services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
- Log information – When you access the services of IMWT via browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
- User communications – When you send email or other communications to IMWT, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
Location data – IMWT offers location-enabled services. If you use those services, IMWT may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
- Unique application number – Certain services include a unique application number that is not associated with your account or you. This number and information about your installation (e.g., operating system type, version number) may be sent to IMWT when you install or uninstall that service or when that service periodically contacts our servers (for example, to request automatic updates to the software).
In addition to the above, we may use the information we collect to:
- Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
- Protect the rights or property of IMWT or our users
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
IMWT processes personal information on our servers in Australia. In some cases, we process personal information outside your own country.
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Why we collect personal data
We collect and use personal data mainly to perform sales, marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company.
We may use your information to:
- Send you marketing communications when you have requested it. This may include information about our services and products, events, promotions and associated partners’ products and services. This communication is subscription based and requires your consent.
- Send you information about services you have purchased from us.
- Perform sales activities when a legitimate and mutual interest has been established.
- Provide content and details for a webinar or event you signed up for.
- Reply to a contact form or other web forms you have completed on one of our websites.
- Follow up on requests (customer support, emails, chats or phone calls).
- Perform contractual obligations including service confirmation, invoice, reminders and similar.
- Notify you about any disruptions to our services.
- Contact you to conduct surveys about your opinion on our services.
- Process a job application.
Our legal basis for collecting personal data
Collecting personal data based on consent
The collection of personal data based on consent from the data subject will be done by using “consent forms” that will store documentation related to the consent given by the individual. Individuals consents will always be stored and documented in our systems.
Collecting personal data based on contracts
We use personal information in order to achieve our obligations related to contracts and agreements with customers, partners and suppliers.
Collecting personal data based on legitimate interest
We may collect and use personal data if it’s considered to be of legitimate interest, so long as the privacy interests of the data subjects do not override this interest. Generally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between In Marketing We Trust and the individual has been established. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals of their rights to privacy and the purpose for collecting personal data.
The type of personal data collected
We collect name, phone number, title, job position, company name and email address. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as in documents, meetings, phone calls and emails. From our websites we may collect IP-address and actions taken on the site.
If you post comments on our blog, the information can be read by anyone and used for purposes over which In Marketing We Trust has no control. Therefore, In Marketing We Trust is not responsible for any information you submit as a comment to the blog.
If you apply for a job at In Marketing We Trust, we collect the information you provide during the application process.
In Marketing We Trust does not collect or process any special categories of personal data, such as public unique identifiers or sensitive personal data.
How long we keep personal data
We store personal data for as long as we find it necessary to satisfy the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
Therefore, we may store your personal data for a reasonable timeframe after your last interaction with In Marketing We Trust. When the personal data collected is no longer required, we will delete it in a secure manner. We may process data for statistical purposes, however, in such cases, data will be anonymised.
As a data subject, you have certain rights. These rights are outlined below:
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to be informed
- The right to data portability
- The right to object
- Automated decision making
- You have the right to request a copy of your personal data that In Marketing We Trust holds about you.
- You have the right to request that In Marketing We Trust corrects your data if it is inaccurate or out of date.
- You have the right to be forgotten. You can request that we delete your data.
- You have the right to restrict processing at any time.
- You have the right to request that In Marketing We Trust provides you with your personal data, and if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
- You have the right to request a restriction on further data processing.
- You have the right to object to the processing of your personal data, in case data processing has been based on legitimate interest and/or direct marketing.
When you use IMWT’s services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Anyone may opt-out of the DoubleClick cookie at any time by clicking on this link. Google also offers a number of options to permanently save your opt-out settings in your browser. In addition, Google allows third party advertisers to serve ads on the Google Display Network. Using a tool created by the Network Advertising Initiative, you can opt out of several third party ad servers’ and networks’ cookies simultaneously.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of IMWT’s features and services may not function properly if your cookies are disabled.
We do not share your data
IMWT only shares personal information with other companies or individuals outside of IMWT in the following limited circumstances:
- We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of IMWT, its users or the public as required or permitted by law.
Third-party service providers
We may pass your information on to our distributors, agents, sub-contractors and other associated organisations with the purpose of them providing services to you on our behalf.
If required by law
We will disclose your personal data if required by law, or if we reasonably believe that disclosure is necessary to protect our rights as a company and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.
Sub-contractors (processors and sub-processors)
If the sub-contractor processes personal data outside of the EU/EEA area, such processing must be in accordance with the EU Privacy Shield Framework, EU Standard Contractual Clauses for transfer to third countries, or another specifically stated lawful basis for the transfer of personal data to a third country.
Your information is secure
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data.
We restrict access to personal information to IMWT employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Your right to complain
If you are unhappy with the way in which your personal data has been processed, you may in the first instance, contact [email protected]
If you remain dissatisfied, then you have the right to apply directly to your national supervisory authority for a decision. The supervisory authorities can be contacted at:
Each individual German state has a Data Protection Authority which is responsible for the enforcement of data protection laws and competent in respect of data controllers established in the relevant state.
Information Commissioner’s Office (ICO)
Federal Data Protection and Information Commissioner (FDPIC)
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