- Digital Maturity
About the client
Integrity Life is a customer-focused innovative life insurance provider, with a commitment to bringing integrity to life insurance and helping Australians when they need it most.
Using the latest technology, Integrity Life offers advisers and customers an easier and more transparent experience, and faster access to modern, flexible and fair solutions.
Challenge
Accelerate digital marketing maturity to help a startup punch above its weight in a fiercely competitive market.
Outsmarting the status quo
Life insurance is a mature market dominated by a handful of large and well-established brands. It is difficult for any startup to break into the life insurance market and compete with the massive budgets of established brands.
Instead of competing on budget size, the customer wanted to outsmart the established players through better application of data and technology.
Cultivate a growth marketing mindset
As a business-to-business company with a team sourced from traditional insurance companies, there was a high risk of doing marketing the same way it has always been done in the insurance market, which is usually siloed and disconnected with sales.
The client needed to instil a growth marketing mindset and capability in their in-house team to outmanoeuvre bigger and better-funded teams.
Demonstrating the value of investing in data & technology
As a venture-backed startup marketing spend is under scrutiny from savvy board members and investors.
The client needed to look beyond the short-term performance metrics and demonstrate the long-term value of investing in marketing maturity in a way that resonated with financially minded stakeholders.
Solution
Providing a clear path towards digital marketing maturity.
Establishing the strategic importance of digital marketing maturity
Until recently, digital marketing maturity was low on most companies radars. However, research and development by Google and Boston Consulting Group have thrown the spotlight on digital marketing maturity by revealing the competitive advantages which can increase revenue by 20%, while reducing cost by 30%.
Providing a digital marketing maturity framework
As a technology-led agency, we place a high level of strategic importance on the application of data and technology to unlock competitive advantages. We have a proprietary digital maturity tool as part of our standard workbench. Using our proprietary digital maturity software, MGO, we gave Integrity Life access to a tried and tested framework for transforming their digital marketing capabilities.
Our digital marketing maturity framework enables optimisation across several areas:
- Application of technology
- Activation of data
- Strategic development
- Tactical implementation
- Training and development
- Documentation
Our proprietary digital marketing maturity framework benchmarks maturity and performance.
We identified a low level of maturity across most digital marketing functions which enabled us to define the optimum route to maturity with their objectives front of mind.
Defining the current state
Integrity Life was in the early stages of growth with limited in-house digital marketing capacity. While they had started some digital activity, there was a lack of actionable insights to optimise and scale up the activity.
To begin the digital marketing maturity process, we undertook a rigorous audit of digital marketing knowledge, resources, technology and activity across each of the maturity pillars to provide a report on the current state of digital marketing.
- Data & Analytics Audit
- Paid Media Audit
- Organic Search Audit
- Conversion Optimisation Audit
With a maturity score of 19%, the audit revealed Integrity Life was a Nascent (level 1 of 4) marketer, which is the lowest level of digital marketing maturity.
Plotting the road ahead
Once our team of digital experts had quantified the current state of digital marketing, we plotted a route to digital marketing maturity using our mapping tool.
The mapping tool includes a range of milestones required to pass each level of maturity. The milestones include knowledge, strategies, data, resources and tactics.
Monitoring progress
As a transformation project, it was essential to keep Integrity Life up to date with the progress of the project. In addition to our team updating the maturity software as we delivered each of the maturity milestones, we provided a quarterly update to quantify the progress with an updated maturity score and impact analysis.
Results
We progressed from nascent to emerging digital marketing, saving budget while earning more and increasing sales.
In less than one-year Integrity Life’s marketing operation was transformed from nascent to emerging.
At the current maturity level, the marketing operation is saving $80K on every $1M of marketing spend, while also contributing an additional $60K to every $1M of revenue earned.
maturity score more than doubled
saved per $1M of marketing spend
additional sales per $1M revenue
Testimonials
Jordan Kerr
Content and Conversation Manager
In Marketing We Trust came on board at a time when we really needed support in setting up reporting and campaigns, but they became part of the Integrity crew when we lost a member of the marketing team and they were able to seamlessly step in to assist us in managing our marketin...
George Hong
Digital Marketing Manager
We engaged In Marketing We Trust to lead our SEO project based on a referral – and we were totally wowed by the work and service they’ve delivered to date! IMWT is not your typical everyday agency as they ‘really’ work with you as an extension of your team to meet your bu...
